If you're a VAT-registered small business or freelance you occasionally come up against ignorance or pure willfulness on the part of bigger organisations.
I love this story about one man's tenacity in the face of Apple's 'have a good day' wall of indifference.
The real problem is that so many people in big organisations haven't got a clue how VAT works, which is why it's such fun when we talk about it in our self-employment workshops.
And small businesses can avoid all the nonsense of collecting piddling VAT receipts by using the VAT Flat Rate Scheme, one of Gordon Brown's better ideas.
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